EXTREME LEADERSHIP & KIDS CLOTHING

EXTERME LEADERSHIP AND KIDS’ CLOTHING

 

I just had a visit with the tailor who adjusts my kids’ school clothes this morning before I wrote this. I’ve known him for a long time and he’s always treated us well. He’s been in business for 40 years, so I thought I’d get behind his eyeballs and discover what has made his business both as successful and sustainable as it’s been. I started asking questions.

 

“Robin, there are four simple principles that we’ve followed here in our shop. They’ve served me well my whole life. I actually learned them by watching my mother as I grew up. She was one the most amazing people I’ve ever known”, he said.

 

I thought I’d share Neil’s four principles with you:

 

IMPROVE: Always be getting and doing better. Never settle for mediocrity.

 

OBSERVE: Talk to the people you work with. Really listen to them. And keep your eyes on the business. Because you can expect only that which you inspect.

 

CONNECT: Be really good to people. Treat your customers/team members with respect. Give them good value. Be caring and deal with any complaints fast.

 

ADAPT: Conditions change. Competition grows. Uncertainty is the new normal. Stay fast. Stay flexible. Stay nimble.

 

 

“Improve, Observe, Connect & Adapt”